- It is necessary to have RMA numbers for any
items returning to Comtronic. In order to obtain a RMA number, please have the following
information ready - company name, customer code, invoice number, date of purchase, our
item code, serial number and fault symptom for each item. Please call Comtronic at
(905)881-3606 during business hours, Monday to Friday, 9am. to 6pm., or fax the RMA
request form to (905)881-6893. You maybe directed to the
manufacturer for warranty service.
- Each item returning for service must have
attached a photocopy of the sales order and invoice with the serial numbers; in order to
verify the date of purchase. There are to be no exception to this rule and this will be
strictly enforced. If any item is sent back without the proper documentation, those items
will be sent back to you collect and RMA will be voided..
- If you cannot provide a copy of the
invoice&sales order, you can request us to search for it. If we can locate the sales
order & invoice, a $15.00 plus tax will be charged per sales order/invoice per item;
otherwise, a $10.00 plus tax will be charged.
- It is required the RMA number to be written
on each shipping box. Original manufacturer's boxes and packaging must be used. Returns
must be shipped freight prepaid and insured. Returns not meeting these conditions will be
refused and returned.
- All returns must be completed with
accessories, cables, manuals, software and original packaging.
- There is no service charge on fault
Comtronic's products which are under warranty. Any other services
(include software and/or
hardware configuration) will be subject to a charge at $30.00 per hour.
- The warranty from Comtronic does not cover
damage which occurs in transit, or results from alteration, accident, misuse or abuse.
- All non-defective returns must be in
resalable condition, which means that they must be clean, undamaged and intact, without
store markings with original packaging. Products that are not in resalable condition will be returned to you and
no credit will be granted.